Refund & Return Policy
At OTA Poster, we take immense pride in the quality and craftsmanship of our metal prints. Because each item is custom-crafted specifically for you upon order, our return and refund procedures differ from standard retail stores. Please read the following policy carefully.
1. Order Cancellation Window
We offer a 24-hour grace period for cancellations.
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Within 24 Hours: If you change your mind within 24 hours of placing your order, please contact us at [email protected]. We will cancel your order and issue a full refund immediately.
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After 24 Hours: Once this window has passed, your order enters our automated production and printing phase. At this stage, materials have been utilized, and we can no longer cancel or modify the order.
2. Returns for Custom-Made Items
Because our products are personalized and printed on demand, we are unable to accept returns or exchanges for reasons related to:
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Change of mind or personal preference.
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Selection of the incorrect size or design.
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Order errors made by the customer (e.g., typos in custom text or low-resolution image uploads).
All sales are final once the production process has begun or the item has been shipped.
3. Our Quality Guarantee (Damaged or Defective Items)
We stand behind our work. If your order arrives damaged during transit, defective, or if we sent you the wrong item, we will resolve the issue at no additional cost to you.
How to file a claim:
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Notify Us: Contact us via email within 15 days of receiving your package.
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Provide Evidence: Include your order number and clear, high-resolution photos of the damaged product and the exterior packaging.
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Resolution: Once our team verifies the issue, we will either dispatch a free replacement or issue a full refund, depending on your preference. In these cases, you are not required to return the damaged item.
4. Refund Processing
If a refund is approved (for a valid cancellation or a verified quality issue):
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The credit will be applied to your original method of payment.
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Please allow up to 10 business days for the transaction to reflect on your bank statement, depending on your financial institution’s processing times.
5. Important Notes
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Address Accuracy: Please ensure your shipping address is correct. OTA Poster is not responsible for orders that are undeliverable or lost due to incorrect address information provided by the customer.
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Color Variance: Please note that slight color variations may occur between what you see on your monitor and the final printed metal surface due to different screen calibrations.
Contact Our Support Team
If you have any questions regarding your specific order, please reach out to us:
Email: [email protected]
Company: DawnLight Technology LLC
Corporate Address: 23769 Shooting Star Dr, Golden, CO 80401, United States
