Shipping Policy

Shipping & Delivery Policy

At OTA Poster, we take pride in the craftsmanship of our metal prints. Since each product is handmade to order, we ensure every piece undergoes a rigorous quality check before it leaves our facility.

Please review the details of our shipping process below:

1. Production & Order Processing

• Production Time: Because our posters are custom-made, please allow 3 to 5 business days for crafting and preparation.

• Operating Hours: Orders are processed Monday through Friday. We do not ship or deliver on weekends or public holidays.

• High Volume Periods: During peak seasons or sales, production may be slightly extended. If a significant delay is expected, our team will notify you promptly via email.

2. Shipping Estimates & Methods

The total time to receive your order is the sum of Production Time + Transit Time. We offer the following shipping options:

Please note: Delivery dates are estimates provided by carriers and are not guaranteed.

3. Tracking Your Order

Once your masterpiece has been handed over to the carrier, you will receive a Shipment Confirmation email containing your tracking number(s).

• Tracking information typically becomes active and visible within 24 hours of dispatch.

• If you have an account with us, you can also view your order status directly in your dashboard.

4. Customs, Duties, and Import Taxes

OTA Poster (DawnLight Technology LLC) operates globally, but please be aware that:

• All fees imposed during or after shipping (including tariffs, value-added taxes, or customs duties) are the sole responsibility of the customer.

• We recommend checking with your local customs office for specific rates and regulations applicable in your region.

5. Handling Damaged or Lost Packages

We strive for perfection, but we understand that transit issues can occur.

• Lost in Transit: If your package has not arrived within the estimated delivery window, please contact us immediately.

• Received Damaged: If your order arrives damaged, please take clear photos of the item and the packaging. Email these details to [email protected] within 48 hours of delivery.

• Important: Please retain all original packaging materials and the damaged product until our team has finalized the claim with the carrier.

---

Questions? We’re Here to Help.
For further inquiries regarding your shipment, please reach out to our support team:

Email: [email protected]
Company: DawnLight Technology LLC
Address: 23769 Shooting Star Dr, Golden, CO 80401, United States